A UK heritage specialist’s QA backlog cleared. Full transcription contract won.
A productised quality operating model for high-stakes archival projects — rigorous audit, validation and correction of large-scale digitised datasets for leading UK-based heritage and cultural specialists.
Zero-defect delivery led to the award of the full transcription contract. A QA service became a strategic partnership.
- Zero
- Defect delivery rate
- Full
- Transcription contract won
- Rapid
- Expert-pool mobilisation
Challenge
A premier UK digitisation specialist found their internal resources overwhelmed by a mounting Quality Audit backlog caused by low-quality outputs from an existing transcription vendor. Vendor quality failures created downstream bottlenecks; high-volume QA became unavoidable and cost-prohibitive to manage internally; and the client needed an offshore partner capable of understanding complex requirements within narrow windows.
Approach
SBL Infotech’s DAMS platform delivers large-scale quality auditing: prototype submission and sample collection align with high heritage standards, a custom training module and dedicated expert pool migrate to the project, systematic Quality Audit execution identifies and fixes data inconsistencies, and a specialist QA pool ensures uniform output across digital assets.
Outcome
What was once a budget-draining internal hurdle is now a high-speed, transparent pipeline that restores client confidence and ensures project success. Initial sample accuracy led to a total vendor replacement; the client no longer needs intensive internal manual checks; heritage and media data meets the strict standards of cultural institutions.
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