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07 Industry · Logistics & Supply Chain

Every waiting document is a waiting container.

Customs declarations held up on a missing signature. Proof-of-delivery scans in five languages. Carrier EDI that never quite matches. Claims leaking because the exception team cannot keep up. The paperwork bottleneck is the shipment bottleneck — and the one place AI earns its keep in days, not quarters.

Discuss your requirement View case studies
Hours → min Customs dwell on target lanes
+15–25% Claims-leakage recovery
-50 to -70% Carrier-EDI exception rate
-60% Customer onboarding cycle time
I The industry

Where every workflow is a document workflow.

We work with freight forwarders, 3PLs, customs brokers, ocean and air carriers and shippers — across UK, European and cross-border trade lanes. Logistics is where agentic AI, IDP and workflow automation combine most cleanly: every workflow is a document workflow, and every document has a deadline.

We do not chase shipments. We chase documents — so the shipments stop waiting.

Trusted in this industry
European freight forwarders UK & EU 3PLs Customs brokers Ocean & air carriers Global shippers U.S. supply-chain operators
II Key challenges

The briefs nobody else says yes to.

Six structural problems we hear repeatedly from forwarders, 3PLs and carriers — and the honest answer to each.

/ 01 Customs

Modernisation programmes mid-flight

UK CDS, EU import control systems, port-community modernisations. Live programmes on top of live trade lanes. The brittle integration is always the bottleneck.

UK CDS · EU ICS
/ 02 Trade compliance

Sanctions and dual-use, every shipment

Sanctions, dual-use, export controls, trade-compliance regimes. Screening at the speed of the shipment, not in retrospect.

Sanctions · Dual-use
/ 03 Multi-party reconciliation

Five parties, three formats, one container

Reconciliation across carriers, forwarders, ports and customs. Multilingual trade documents — Bills of Lading, packing lists, certificates of origin, customs declarations.

Carrier · Forwarder · Port
/ 04 Claims leakage

Invisible until it is quarterly

Damage, shortage and overcharge claims that leak because the exception team cannot keep up. Visibility comes too late to recover.

Damage · Shortage · Overcharge
/ 05 Carrier EDI

Formats unchanged in two decades

Brittle by design. New trade lanes hit them with edge cases the spec did not anticipate. Manual fix-ups eat the operations team.

EDIFACT · X12
/ 06 TMS / WMS coverage

Uneven document coverage

TMS / WMS platforms with uneven document coverage. Customs portals with brittle integrations. The supplemental process lives in spreadsheets.

Cargowise · Descartes · BY · Manhattan
III Our solutions

What we ship into publishing operations.

Three workstreams that run together. The output is one orchestrated trade-lane operating layer — not a stack of pilots.

01 Custom Software

Visibility, exception consoles, customs orchestration

Shipment visibility portals. Dispatcher and driver mobile apps. Claims management and exception-handling consoles. Customs-clearance orchestration.

React React Native Python Camunda Temporal
  • Shipment visibility portals — one view across carriers and lanes.
  • Dispatcher & driver apps — offline-first, multilingual.
  • Claims & exception consoles — the queue stops being invisible.
  • Customs orchestration — multiple portals, one cockpit.
02 AI + Human-in-the-loop

Customs, BoL and EDI agents

Customs-document agents. Bill-of-lading reconciliation. ETA prediction. Claims-leakage detection. Multilingual document triage.

VLM Agentic loop RAG Actigen 2.0
  • Customs-document agents — declaration assembly and validation.
  • BoL reconciliation — discrepancies surfaced, not hidden.
  • ETA prediction — trained on your actual lanes.
  • Claims-leakage detection — damage, shortage, overcharge.
  • Multilingual triage — Latin, CJK, Arabic.
03 Integrations

Wired to TMS, WMS, customs portals and EDI

TMS (Descartes, Cargowise, MercuryGate), WMS (Blue Yonder, Manhattan, SAP EWM), customs portals, carrier EDI, port-community systems.

Cargowise Descartes Blue Yonder Manhattan
  • TMS — Descartes, Cargowise, MercuryGate.
  • WMS — Blue Yonder, Manhattan, SAP EWM.
  • Customs — UK CDS, EU ICS, regional portals.
  • Carrier EDI — EDIFACT, X12, bespoke.
IV Product mapping

Actigen Logistics — the trade-lane edition.

The Actigen module for forwarders, 3PLs, brokers, carriers and shippers. Reads, classifies and reconciles the document flow behind every shipment.

View the platform
A·L
Actigen 2.0 · Module

Actigen Logistics

A complete trade-document pipeline. Bills of Lading, customs declarations, POD, invoices, packing lists, fleet inspection and maintenance records, multi-language trade documents. Ships with TMS / WMS / customs-portal integration already wired in.

Trade-document extraction
Bills of Lading, AWB, commercial invoices, packing lists, certificates — with field-level confidence.
Multilingual & multi-script
Latin, CJK, Arabic. Mixed-script handled, not flattened.
POD reconciliation
Carrier-EDI normalisation; discrepancies surfaced for exception teams.
Customs assembly & validation
Declaration assembly with sanctions/dual-use screening at submission speed.
Claims-leakage detection
Damage, shortage, overcharge categorisation across the receivables base.
TMS / WMS / customs integration
Cargowise, Descartes, Blue Yonder, Manhattan, UK CDS, EU ICS.
Request a pilot Read the spec sheet
V Use cases

Real briefs, real corpora.

Six briefs we are running this year — each anchored in a specific shipment outcome.

01

Customs-clearance orchestration

Across five carriers and three customs portals. The dwell time bends down because the documents stop waiting on the signature.

3PLs · Customs brokers
Outcome Hours → minutes on target lanes
02

Carrier-EDI reconciliation

Exception routing for the formats the spec did not anticipate. Manual fix-ups stop eating the ops team.

Forwarders · Carriers
Outcome -50 to -70% exception rate
03

Bill-of-lading extraction & discrepancy detection

Multilingual extraction with discrepancy flags. The reconciliation team sees the discrepancy at intake, not at month-end.

Forwarders · Shippers
Coverage Latin · CJK · Arabic
04

Claims-leakage detection

Across damage, shortage and overcharge categories. The leak gets caught before it becomes the quarterly variance.

Forwarders · Carriers · Insurers
Outcome +15–25% recovery
05

Multilingual trade-document triage

Inbound documents classified, routed and translated — with citations on every extracted field.

Operations · Compliance
Channels Email · EDI · Portals · Scan
06

Shipment-status assistants

Customer and driver channels. Cited answers on shipment state, ETA, exceptions — with handoff to humans.

Customer service · Drivers
Channels Web · App · WhatsApp · IVR
VI Business outcomes

What changes after the work ships.

Three outcomes consistently reported across logistics engagements. Per-engagement targets agreed in writing during Discover.

/ Cycle time

Dwell collapses on target lanes

Customs and terminal dwell from hours to minutes. Onboarding cycles down 60% as documents stop being the limit.

  • Customs dwell: hours → minutes
  • -60% customer onboarding cycle
  • Faster carrier-EDI reconciliation
/ Recovery

Leakage gets caught at intake

Damage, shortage and overcharge surfaced before they become the quarterly variance. The exception team works with evidence, not hunches.

  • +15–25% claims-leakage recovery
  • -50 to -70% carrier-EDI exception rate
  • Discrepancies flagged at intake
/ Visibility

One view across carriers and lanes

STP rates of 65–85% on target flows. Operational visibility across carriers and lanes in one cockpit.

  • 65–85% straight-through processing
  • One view across carriers & lanes
  • Lineage on every reconciliation
VII Industry metrics

The numbers operations directors ask for.

Numbers that map to how forwarders, 3PLs and carriers report up — boards, customers, regulators.

Hours → min
Customs dwell on target lanes
European 3PL · target lanes
+15–25%
Claims-leakage recovery
Across affected categories
-50 to -70%
Carrier-EDI exception rate
After agentic reconciliation
-60%
Customer onboarding cycle time
After document orchestration
65–85%
Straight-through processing rate
On target flows
99.1%
On-time delivery across SBL projects
Across 4,000+ projects
Typical ranges. Per-engagement targets agreed in writing during Discover.
Get a free consultation

Have a trade lane the documents are blocking? Send a sample — and a measured pilot proposal will be returned within the working week.

Start the conversation
IX The platform

One platform. Eight industry editions.

Actigen 2.0 is the agentic decision-loop framework underneath every engagement. Configurable per industry; consistent in lineage, governance and audit posture. The Logistics edition runs on top of the Finance and Manufacture cores — trade documents share more with finance than with manufacturing, and Actigen Finance is the closest match.

/ A·a

Actigen Archive

Libraries, archives, publishers. HWR, IIIF, MARC / EAD / METS, paleography console.

 / A·f

Actigen Finance

BFSI & logistics. KYC, claims triage, contract abstraction with audit-pack lineage.

 / A·h

Actigen Health

Healthcare. Clinical-note summarisation, IDMP, FHIR-mapped knowledge assistants.

 / A·e

Actigen Energy

Oil & gas, utilities. CSRD / SEC Climate drafting, asset-document agents, HSE.

 / A·m

Actigen Manufacture

Engineering knowledge, supplier IP, IATF audit drafting and CAD-aware retrieval.

 / A·u

Actigen Edu

NAAC narratives, ABET evidence packs, credential registries and reviewer copilots.

 / A·r

Actigen Research

Academic research operations — TEI, scholarly editions, critical apparatus, IIIF.

 / eP

eParliament

Legislatures, registries, parliaments. Multi-script archives and lawmaking copilots.

"The same loop runs every brief. Only the domain model and the schema mapping change."

View the platform
X Compliance & standards

The standards your auditor cares about.

Externally verifiable credentials and the standards every output is engineered to satisfy. The audit pack travels with the system.

/ Data security

Information security & privacy

External audits aligned to ISO 27001 and 27701. Encryption in transit and at rest, NCSC CAF posture.

  • ISO 27001 · ISO 27701 (PIMS)
  • UK-GDPR · GDPR · ICO
  • NCSC CAF · key management
/ Trade compliance

Customs & sanctions alignment

UK CDS, EU import controls, sanctions and dual-use regimes — aligned at submission speed, not in retrospect.

  • UK CDS · EU ICS · port-community systems
  • Sanctions · dual-use · export controls
  • INCOTERMS-aware extraction
/ Governance

Lineage & reconciliation logs

Document lineage, audit-ready extraction, full reconciliation logs — the artefacts every customs auditor now asks for.

  • Per-shipment document lineage
  • Full reconciliation logs
  • Reversibility · audit pack on demand
SBL credentials ISO 9001 QUALITY ISO 27001 SECURITY ISO 27701 PRIVACY CMMI LEVEL 3 MATURITY GDPR DATA PROTECTION
Tell us about your requirement Request the security pack
100+ clients trusted 20+ years in regulated technology 4,000+ projects delivered 99.1% on-time
“We had a manual invoice pipeline that was eating our days and missing our deadlines. SBL replaced it with Actigen, with humans on the exceptions. Productivity up thirty percent. Accuracy up fifty. Payment accuracy up forty. Compliance: a hundred. The next quarter the team had time to look at the lanes.“
Director of Operations U.S. supply-chain operator · invoice processing pipeline
U.S. supply-chain operator Invoice processing Actigen Finance +30% productivity · +50% accuracy
XI Tell us about your project

Send a brief. Receive a measured proposal.

Send a brief. Receive a measured pilot proposal within the working week.

Phone+44 791 884 7631
Emaillogistics@sblcorp.com
IndustryLogistics & Supply Chain
Discuss your requirement