A UK digitisation partner’s backlog cleared. 40% lower cost, zero TAT slippage.
A productised knowledge operating model for high-volume academic and media archives — extracting journal-specific metadata, splitting article images, and running multi-tier QA inside the client's own tools. Acting as an extended arm of a leading UK digitisation firm.
40% operational cost reduction. Zero internal backlogs. Indexing accuracy that left no room for manual oversight errors.
- −40%
- Operational cost reduction
- Zero
- Internal backlogs
- Real-time
- Integration via client tools
Challenge
A leading UK-based digitisation firm faced overwhelming data-processing volumes that threatened delivery timelines for their end customers. The ratio of processing required was too high for the internal team; mounting backlogs risked missing critical turnaround times for major contracts; and journal data demanded absolute accuracy for indexing, with no room for manual oversight errors.
Approach
SBL Infotech’s DAMS platform operates as an extended arm of the client — prototype submission aligns image editing and extraction with client standards; a dedicated team of data experts and QA specialists works inside client-side tools; data indexing and image splitting streamline article information; and a continuous refresh-training plan keeps the pipeline fine-tuned against client feedback.
Outcome
A bottlenecked manual process is now a streamlined, high-speed pipeline that allows the media giant to scale digitisation offerings without increasing internal headcount. Proactive query systems identify discrepancies before final delivery; full process tracking strengthens business continuity; the client can now accept larger contracts confidently.
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